Aki Kalliatakis is the Managing Partner of The Leadership LaunchPad, a business focused on customer loyalty and radical marketing. Their work has broadened to include all aspects of service, marketing and sales, which are aimed at creating the highest levels of customer loyalty. Aki Kalliatakis assists companies to implement customised service and loyalty strategies, and is often invited to talk to various groups, and conduct seminars, workshops and training courses for his clients. They focus on better customer service and delighting your customers. They do this by delivering a credible consulting service in all aspects of customer relationships, customer management, customer loyalty and customer retention in a manner which delights and thrills clients and delegates.