Wow Them World Class With This Customer Service Myth
Without fail, every single business says that one of their differentiators is customer service. When was the last time you...
Read moreBasil O’Hagan is the founder of both O’Hagan’s and The Brazen Head. Today, he runs Basil O’Hagan Marketing, which serves chains, independent operations and small family businesses, pinpointing and overcoming problems through proven neighbourhood marketing solutions.
Without fail, every single business says that one of their differentiators is customer service. When was the last time you...
Read moreThese five quick tips will keep your customers coming back for more.
Read morePeople are reluctant to burden their friends with a hard-sell salesman, so they will only refer when they are really...
Read moreSometimes in our country you find great customer service at the lowest rung on our economy.
Read moreA Cape garage owner leads by example.
Read moreHow do customers view their experience with you?
Read moreAnticipate what your next contact moment will be with your customer, plan for it and train staff to be up...
Read moreIt’s a risk trying to be funny in your customer communications, because it muddies your message and if you aren’t...
Read moreAlmost any barrier is surmountable when you’re offering quality products, great value and sincere human connections.
Read moreIn a competitive landscape, it’s often the quickest respondents who win the day.
Read moreCustomer service is pointless if you are anything less than absolutely awesome.
Read moreThe benefits of delivering exceptional service are many.
Read moreIf you believe the adage that you’re here to serve your customer, you need to live that belief throughout your...
Read moreSometimes the biggest successes come from the margining of existing ideas to create something new.
Read moreIt sounds counter-intuitive, but sometimes you need to give your customers what they need, not what they asked for.
Read moreLet’s imagine you own Buscemi’s, a pizza-delivery service. Now think about your business, how these principles apply to you, and...
Read moreIt’s simple. There’s a formula to great customer service; you and your team just have to follow it.
Read moreDo you sit in the back office, hoping your staff will do right by the business, or do you lead...
Read moreFrom making a connection to upselling, the ability to relate to your customer’s needs and preferred way of doing business...
Read moreCustomer service in South Africa is at an all-time low. The good news is that this offers your company an...
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