Without fail, every single business says that one of their differentiators is customer service. When was the last time you...

These five quick tips will keep your customers coming back for more.

People are reluctant to burden their friends with a hard-sell salesman, so they will only refer when they are really...

Sometimes in our country you find great customer service at the lowest rung on our economy.

A Cape garage owner leads by example.

How do customers view their experience with you?

Anticipate what your next contact moment will be with your customer, plan for it and train staff to be up...

It’s a risk trying to be funny in your customer communications, because it muddies your message and if you aren’t...

Almost any barrier is surmountable when you’re offering quality products, great value and sincere human connections.

In a competitive landscape, it’s often the quickest respondents who win the day.

Customer service is pointless if you are anything less than absolutely awesome.

The benefits of delivering exceptional service are many.

If you believe the adage that you’re here to serve your customer, you need to live that belief throughout your...

Sometimes the biggest successes come from the margining of existing ideas to create something new.

It sounds counter-intuitive, but sometimes you need to give your customers what they need, not what they asked for.

Let’s imagine you own Buscemi’s, a pizza-delivery service. Now think about your business, how these principles apply to you, and...

It’s simple. There’s a formula to great customer service; you and your team just have to follow it.

Do you sit in the back office, hoping your staff will do right by the business, or do you lead...

From making a connection to upselling, the ability to relate to your customer’s needs and preferred way of doing business...

Customer service in South Africa is at an all-time low. The good news is that this offers your company an...