The Festive Season Might Be Over, But There’s No Rest For Call Centres
Tips to ensure productivity and quality remains high in the call centre.
Read moreBruce von Maltitz is currently the MD of 1Stream, a hosted contact centre company. He has over 20 years experience in the service industry focusing specifically on contact centres for the last ten. He has a detailed understanding of how to design, build and operate contact centres having worked in the industry in SA, Africa and abroad. Visit www.1stream.co.za for more information.
Tips to ensure productivity and quality remains high in the call centre.
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