• About Us
  • Write for Us
  • Paid Content Solutions
  • Contact Us
ExpertHub
  • HOME
  • LAUNCH
  • BUSINESS
  • LEADERSHIP
  • MONEY
  • SUCCESS
  • NEWS
    • All
    • Company Posts
    • ExpertHub Today
    Transunion Global Capability Centres Boom

    Global Capability Centres Boom As They Move Up The Value Chain

    Global Tech companies

    Global Tech Companies Are Turning To South Africa For Media And Marketing Expertise

    Innovation Summit

    Innovation Summit 2021 Showcases SA’s Top Tech Entrepreneurs

    Three customer experience strategies you’re missing-23Sep21

    Three Customer Experience Strategies You’re Missing

    Embracing digital 1st world, SMBs confid. to thrive-23Sep21

    Embracing A Digital-First World, SMBs Can Have The Confidence To Thrive

    SAB Foundation Calling All Entrepreneurs Tholoana Entps. Prog.

    Applications for SAB Foundation Are Now Open

    Trending Tags

    • About Us
      • Write for Us
      • Paid Content Services
      • Contact Us
    No Result
    View All Result
    • HOME
    • LAUNCH
    • BUSINESS
    • LEADERSHIP
    • MONEY
    • SUCCESS
    • NEWS
      • All
      • Company Posts
      • ExpertHub Today
      Transunion Global Capability Centres Boom

      Global Capability Centres Boom As They Move Up The Value Chain

      Global Tech companies

      Global Tech Companies Are Turning To South Africa For Media And Marketing Expertise

      Innovation Summit

      Innovation Summit 2021 Showcases SA’s Top Tech Entrepreneurs

      Three customer experience strategies you’re missing-23Sep21

      Three Customer Experience Strategies You’re Missing

      Embracing digital 1st world, SMBs confid. to thrive-23Sep21

      Embracing A Digital-First World, SMBs Can Have The Confidence To Thrive

      SAB Foundation Calling All Entrepreneurs Tholoana Entps. Prog.

      Applications for SAB Foundation Are Now Open

      Trending Tags

      • About Us
        • Write for Us
        • Paid Content Services
        • Contact Us
      No Result
      View All Result
      ExpertHub
      No Result
      View All Result
      Home BUSINESS Marketing Online Marketing

      How to Lose Customers through your Website

      Dylan Kohlstadt by Dylan Kohlstadt
      Jun 13, 2013
      in Online Marketing
      13
      Losing-Customers-through-your-Website
      Share on FacebookShare on TwitterShare on LinkedIn

      RelatedTopics

      Top 5 Skills You Need To Pursue A Career In Digital Marketing

      6 Right Digital Marketing Strategy for Your Business

      How to Improve Your Reach with Social Media Marketing

      Nearly every business has a website these days, and if they don’t, they should. This commonplace item in your marketing toolbox is usually your customers’ first experience with your brand. So what constitutes good web design and why do so many websites get it wrong?

      Your Google Analytics will show that up to 95% of visitors to your website leave within the first few seconds: they probably had no intention of purchasing anything anyway. So let’s focus on the 5% who want to buy; let’s keep them interested, engaged and lead them through the buying process without confusing them or overwhelming them with unnecessary steps.

      Getting it wrong

      We’ve all been to websites that frustrated us, forcing us to go through pages of forms or click around to try to find what we’re looking for. Are you sure this isn’t your customers’ experience with your website?

      When visitors land on your website they ask themselves a few subconscious questions:

      • Where am I?
      • What’s this site about?
      • What’s in it for me?
      • Where do you want me to click?

      Your website is there to get you more customers, so if your customers don’t get the answers to those questions, they will simply go back to Google and find your competitors.

      Getting it right

      Here are seven things you shouldn’t be doing if you want to convert leads to sales:

      1. Don’t have a Mobi Website.Most websites still only have a one-size-fits-all website, when you open it on your mobile phone the font size is 0.5: you can either squint or expand the text and be forced to scroll to the right and left while you try to figure out what’s written there. Frustrating? I should think so.Our Suggestion: Design one website that works on PC’s and on every mobile device. Some WordPress templates allow this. Remember to keep forms short and test your website using a low end phone to see the worst case user experience.
      2. Have a Web Page that’s Slow to Open.Using large size images and heavy JavaScript can make your web page heavy, and slow to open. Having a 1 second delay in your site speed can result in a 7% reduction in conversions.Our Suggestion: Check the size of your website (email me and I’ll tell you how) and then optimise your images for web so they’re smaller.
      3. Have Lengthy Forms.Resist the need to gather as much information on your customer as possible, and don’t clutter up your website with long registration forms, profile pages or force customers to complete these forms before they’re allowed to proceed.Our Suggestion: As only for the most critical information (like email address) and that only after customers are ready to buy. Send them a survey attached to an email and incentivise it (Win and iPad) if you desperately want the additional information.
      4. Dry Deserts of Text.I know you have a lots of interesting things to say, but please know one thing: People don’t read.Our Suggestion: Keep text short, use bullet points and headings and make sure you have images to keep it visually interesting. And don’t forget your calls to action (buttons or links asking them to do something like join, call or buy).
      5. Use Lots of Flashing Images.Most websites make use of a large image scroller or a Flash image area that rotates too quickly for people to read. Eye tracking studies show that people studiously avoid looking at this area, it’s called Banner Blindness.Our Suggestions: If you want to have a lot of moving imagery, keep this area small and confined to one spot on your website. Too many moving images and people won’t know where to look, so they’ll shut your site down.
      6. Use a CAPTCHA Code.Captcha codes are those annoying security numbers and characters used to reduce spam. Companies started using forms and CAPTCHA codes instead of making an email address public where robots can crawl them and then email you offers for things you don’t want or need.Our Suggestions: By removing the CAPTCHA code you won’t dramatically increase your spam, but you will increase your customer contacts and conversions.
      7. Don’t Test it with Customers.Usability testing involves getting a few of your customers in front of your website, and watching and recording how they interact with your site, without guiding or leading them in any way. It is massively helpful in identifying where customers are dropping off, and why.Our Suggestion: User testing isn’t expensive, get us to do some testing on your website and you will be amazed at how dramatically you can improve your sales after making the changes your customers (not your boss or a committee) want.
      Dylan Kohlstadt

      Dylan Kohlstadt

      Dylan Kohlstädt is the founder and account director of Shift ONE: outsource marketing for entrepreneurs. She has ten years marketing management experience in insurance, financial and property industries plus six years hands-on experience in online marketing involving web, mobile, SEO, CRM and Social Marketing and is considered a subject matter expert on all things digital. Visit www.shiftonedigital.com for more information.

      Quick Links

      • Business Plan Advice
      • Business Plan Format Guide
      • Business Plan Format
      • Sample Business Plans

      NEWSLETTER SIGN-UP

      Sign-up for Weekly ExpertHub Updates

      * indicates required




      EXPERT INSIGHTS

      Startup Content Marketing: 3 Things To Do Right Now

      Startup Content Marketing: 3 Things To Do Right Now

      by Frank Hamilton

      Content marketing has become so popular that brands both big and small eagerly use it in almost every marketing campaign....

      Work Life Balance - Morning Mindset Practices

      Morning Mindset Practices Are Key To Maintaining Balance

      by Sheila Vaske

      Work / Life balance is a huge topic these days, and one that really needs some attention. I hear it...

      Must-Have Mindset for Business and Leadership Success

      Must-Have Mindset For Business and Leadership Success

      by Laura Di Franco

      Business and leadership success start with a discipline of mindset moves, including having fun with your fear.

      Improve Customer experience

      7 Methods Merchants Can Use To Transform the Customer Experience

      by Frank Hamilton

      How You Can Transform Your Customer Experience And Why It Is Important

      • HOME
      • LAUNCH
      • BUSINESS
      • LEADERSHIP
      • MONEY
      • SUCCESS
      • NEWS
      • About Us
        • Write for Us
        • Paid Content Services
        • Contact Us
      • About Us
      • Write for Us
      • Paid Content Services
      • Contact Us
      • Terms & Conditions
      • Data Privacy Policy
      • Privacy Policy
      • Sitemap

      Copyright © 2022 ExpertHub.info
      Revenue Growth Experts

      No Result
      View All Result
      • HOME
      • LAUNCH
      • BUSINESS
      • LEADERSHIP
      • MONEY
      • SUCCESS
      • NEWS
      • About Us
        • Write for Us
        • Paid Content Services
        • Contact Us

      Copyright © 2022 ExpertHub.info
      Revenue Growth Experts

      Login to your account below

      Forgotten Password?

      Fill the forms bellow to register

      All fields are required. Log In

      Retrieve your password

      Please enter your username or email address to reset your password.

      Log In