I've often wondered why some innovative new products take traction and become part of our daily lives (social media), and others (augmented reality), don't. The reason is quite simple. It's the products that transcend novelty - to become utility, that stick around. Novelty versus Utility Facebook was a novelty, now...Read more
Unless you are one of the rare companies that don’t need customers (do those even exist?), you should be concerned over the customer experience you offer. We are after all in the “experience economy”, where customer experience has overtaken price and product as the most important brand differentiator. How do...Read more
Mike Tyson famously said that everyone has a plan until they get punched in the mouth. When it comes to the five-year plan you’re doggedly sticking to, he may have been right.Read more
Failure is perhaps just delayed success, or another chance we get to go again!Read more
David vs. Goliath analogies are very popular in the world of business. They’re usually invoked to suggest hopeless odds: Small start-ups fruitlessly chipping away at the power of industry-dominating forces.Read more
Bradley Porter, Entrepreneur and CEO at Flexible Workspace with his 10 tips for entrepreneurial success shows you how to grow your business.Read more
Starting a sustainable business is no easy task. Neither is growing it into a success. Yet our economy relies very heavily on the contribution made by entrepreneurs with regards to job creation, contribution to GDP, social upliftment and tax revenue. It then follows that developing entrepreneurial businesses is a national...Read more
Don’t try to be the best at everything. You can’t be. The solution? Focus on improving that single thing that will really set you apart from your competition.Read more
Even in a highly competitive industry, customer service can trump cost every time. Here’s how Dave Bondi of Curve Concepts competes on customer satisfaction rather than price.Read more
Becoming number one is easier than remaining number one.Read more
SME’s must embrace innovation to remain competitive in today’s market.Read more
Dell gives you key tips that businesses should consider when employing a more mobile workforce.Read more
Business and leadership success start with a discipline of mindset moves, including having fun with your fear.
How You Can Transform Your Customer Experience And Why It Is Important
A dose of wisdom for high-performing entrepreneurs and executives, an inquiry of five simple – yet essential – questions.
Mo Rafi founded Rafi Credit Consulting Inc, a private consulting firm based in Toronto, Canada.