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      empathy led approach to leadership

      SA Technology Leaders Drive Performance and Innovation with Empathy-Based Approach

      ThinkSales State Of B2b Sales In South Africa 2021 Survey

      The 7 Strategies of SA’s Strongest B2B Sales Performers for 2021

      ThinkSales State Of B2b Sales In South Africa 2021 Survey

      3 Sales Strategies SMEs Can Borrow from SA’s Strongest Performers

      ThinkSales State Of B2b Sales In South Africa 2021 Survey

      SA’s Strongest Salesforces Focus on Value, Not Discounting

      ThinkSales State Of B2b Sales In South Africa 2021 Survey

      ThinkSales State Of B2b Sales In South Africa 2021 Survey

      Devastating Financial Gender Gap Has Grown: Women Are Better Investors, But Retire With 30-40% Less Than Men

      Why SMME’s Need To Think Small

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      Engen Franchisee Mzwayi Ndwandwe’s Service Station Success

      Owning a petrol station is a dream for many South African entrepreneurs. Local Engen franchisee Mzwayi Ndwandwe discusses how he’s building a business that matters in his community.

      Nedbank Franchising by Nedbank Franchising
      Aug 29, 2019
      in Company Posts, Franchisee Advice
      0
      Engen franchisee
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      Mzwayi Ndwandwe, owner of an Engen garage in Inanda, KwaZulu-Natal, left the taxi business three years ago to become an Engen franchisee, and he hasn’t looked back.

      His Engen service station site is in such a prime spot that he has big plans to create a community hub. Currently in the works is a Chicken Licken store, a double bay car wash and a medical centre. Spar has also indicated an interest in the site, and negotiations are under way.

      It’s no accident that Engen Inanda, KwaZulu-Natal is such a success however. Mzwayi says it’s the result of a great brand, an exceptional team, a focus on excellence and the ideal banking partner.

      A great brand

      “The colours of Engen attract the customer from a distance,” says Mzwayi. Attracting customers is one thing, but once you have them, it’s important to ensure they leave your premises smiling. This is achieved through service, which Engen has been integral in instilling.

      “The way Engen teaches our staff, from the smile you get from a forecourt attendant to the helpful service from a cashier, these are all the result of the great teachings from Engen,” he adds.

      Convenience is extremely important for today’s busy customers, which is why petrol stations aim to provide much more than just fuel. “Customers come here for Petrol, but they get their windscreen washed, oil checked and our One Plus convenience store.

      Related: Sasol Is Going For Gold With Nedbank

      “We sell chicken, pies and traditional food – anything you need to get you back on the road and not needing to stop again.”

      An exceptional team

      Staff play a huge role in Mzwayi’s business. He has 45 people employed at the service station, and according to Mzwayi, they are the engine of the business. Without people, a petrol station cannot run or service its customers.

      “The staff keep everything running smoothly, and the supervisors ensure the site is spotlessly clean and a pleasure to visit.”

      A focus on excellence

      As an entrepreneur and franchisee, Mzwayi understands that the ultimate success of his venture rests with him. “You need to be on site every day,” he says. “I’m here 7 days a week on the site. I arrive at 5.30 am and I change the shift at 6 am.

      “No one will grow your business except you. You need to be hands on and enthusiastic. You need to envision your success and make it happen.”

      Mzwayi also believes that all businesses have a role to play in their local communities. When the Engen site was bought, 12 families were displaced. The business paid to build new, structurally sound homes for them, and regularly donates to the local police stations.

      An ideal banking partner

      “Nedbank like a home to me,” says Mzwayi of his banking partner, Nedbank. “I am who I am because of Nedbank. When there are any obstacles, including our devices, Nedbank immediately solves them.”

      “My bank understands my needs, and that we are a 24/7 businesses. I would recommend any franchisee to invest with Nedbank and bank with Nedbank.”

      Related: Mica And Nedbank: Partners In Success

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      Nedbank Franchising

      Nedbank Franchising

      Nedbank recognises the contribution franchising makes towards growing South Africa’s economy. Nedbank Franchising is all about partnerships – a concept we pioneered in the area of business banking in South Africa. With our client-centred philosophy ‘partnering with you to grow your franchise’, Nedbank Franchising offers clients a banking partnership founded on our willingness and ability to understand your franchise and provide you with a solution-driven service. Our unique approach allows us to deliver, through a single contact point, an integrated franchising solution centred on three key principles: localised decision-making with national support, access to specialised expertise and customisation.

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