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      empathy led approach to leadership

      SA Technology Leaders Drive Performance and Innovation with Empathy-Based Approach

      ThinkSales State Of B2b Sales In South Africa 2021 Survey

      The 7 Strategies of SA’s Strongest B2B Sales Performers for 2021

      ThinkSales State Of B2b Sales In South Africa 2021 Survey

      3 Sales Strategies SMEs Can Borrow from SA’s Strongest Performers

      ThinkSales State Of B2b Sales In South Africa 2021 Survey

      SA’s Strongest Salesforces Focus on Value, Not Discounting

      ThinkSales State Of B2b Sales In South Africa 2021 Survey

      ThinkSales State Of B2b Sales In South Africa 2021 Survey

      Devastating Financial Gender Gap Has Grown: Women Are Better Investors, But Retire With 30-40% Less Than Men

      Why SMME’s Need To Think Small

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      Home LAUNCH Import Export Starting an Import Business

      How to Start Out in International e-Commerce

      Frieda-Marié De Jager by Frieda-Marié De Jager
      Apr 7, 2021
      in Starting an Import Business
      0
      start an international ecommerce business
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      RelatedTopics

      Do You Need An Import Export License?

      Watch Out For These Trade Nightmares

      How to Accurately Cost an Imported Product


      First of all – let’s be honest – not all products and services lend themselves equally to international e-commerce. The practical logistics of shipping spoilable goods remotely are challenging. But there are countless opportunities outside of this distinction. The ideal is to start with something easy.

      Your ideal start in international e-commerce

      Offering international delivery is a series of discoveries to find out what works best for you, your client, and your product. This may require rethinking packaging solutions and even assembly. For example, if you leave fastening the last nuts and bolts to the client, shipping your wares may require a significantly smaller packing size and, in turn, a lower cost of fulfilment.

      For finding your feet, the easiest goods to ship internationally are:

      1. Easy to pack

      Orders that arrive damaged may cost you writing off the content, the price of a replacement, and additional shipping. Even hardy products require good packing. Consult this guide for best practice in packing an international delivery to ensure it arrives in one piece.

      2. Not too large

      Large products are cumbersome to manage, have higher shipping costs, and require more sturdy paking material. Stick to products you can pack by hand and that easily fits into one standard box size you keep in stock. This makes preparing a shipment quick and easy, and ensures a relatively predictable cost of shipping.

      If you’re running your online store from home, take storage space into consideration. Offering smaller goods means you can have more on hand and fulfil your orders faster.

      3. Ambiguous in value

      The reality of international e-commerce is that clients can instantly compare your offer to what a large pool of competitors are selling. Well-known brands and commodities, like electronics, have a fairly standard market value and offer the same benefits regardless of where clients buy them, so they will generally go for the lowest price.

      Custom wares, art, keepsakes and novelty items have no set price. The client makes their purchase decision based on whether they believe your asking price is fair.

      4. Timeless

      Especially in the case of new companies, or established companies new to the online space, the rate of sale is likely unknown. Steer clear of fads that date and lose market value over time – at least until you’ve established a strong client base and predictable sales stats.

      Never underestimate shipping costs

      Be careful of offering free shipping on international orders. Depending on the destination, worldwide courier rates can be surprisingly high.

      As long as the weight and dimensions of your shipments are the same, you can work out a flat fee for a particular destination country, but give enough margin as even these rates tend to fluctuate.   

      Get export savvy

      Before fulfilling international orders you’ll need an export license. Also look into trade agreements that can give you international clients reductions on their import duties.

      Invest in training on export compliance an international trade to avoid learning the hard way – by incurring SARS penalties and customs delays.

      Join industry organisation for assistance from people who have been around the block and get in touch with experts who have all the advise and services you need to get started.

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      Frieda-Marié De Jager

      Frieda-Marié De Jager

      Frieda-Marié had her first taste of international trade in the diamond industry – designing, sourcing and marketing for the luxury market. After moving into e-commerce, she joined Import Export License as head of marketing in 2019. Here she became a boffin in the registration, legal and logistical sides of import and export for the sole purpose making this knowledge accessible to entrepreneurs and small businesses in South Africa. Since its start in 2011, Import Export License has helped thousands of importers and exporters obtain their import export licences, permits, specialised Customs registrations and assistance from expert Customs consultants.

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