There are two pieces of advice I particularly remember. The first was given to me when I was about 17 years old.
I was about to drop out of university at the time and had all the excuses in the world for why it would be acceptable for me to be a drop-out, all of which boiled down to the fact that my father died when I was very young and I was a very hard done-by youngster. One of the guys in the house where I was staying said to me, “You can allow things around you to define who you are, or you can take control of who you are and define who you want to be.”
I think that for me was a major turning point. We all have it in us to be able to lift ourselves up from where we are – if we want to.
It was an event that defined more than just my management style; it defined me.
The second piece of advice is something that I have quoted quite often and which was given to me when I first started the job I am in now.
Someone said, “You’ll know you’re making progress when the things that keep you awake at night this week are different to things that kept you awake at night last week.”