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Saturday, 27 February 2021
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    ThinkSales State Of B2b Sales In South Africa 2021 Survey

    The 7 Strategies of SA’s Strongest B2B Sales Performers for 2021

    ThinkSales State Of B2b Sales In South Africa 2021 Survey

    3 Sales Strategies SMEs Can Borrow from SA’s Strongest Performers

    ThinkSales State Of B2b Sales In South Africa 2021 Survey

    SA’s Strongest Salesforces Focus on Value, Not Discounting

    ThinkSales State Of B2b Sales In South Africa 2021 Survey

    ThinkSales State Of B2b Sales In South Africa 2021 Survey

    Devastating Financial Gender Gap Has Grown: Women Are Better Investors, But Retire With 30-40% Less Than Men

    Why SMME’s Need To Think Small

    Devastating Financial Gender Gap Has Grown: Women Are Better Investors, But Retire With 30-40% Less Than Men

    Five Money Management Principles To Start 2021 On The Right Financial Footing

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      ThinkSales State Of B2b Sales In South Africa 2021 Survey

      The 7 Strategies of SA’s Strongest B2B Sales Performers for 2021

      ThinkSales State Of B2b Sales In South Africa 2021 Survey

      3 Sales Strategies SMEs Can Borrow from SA’s Strongest Performers

      ThinkSales State Of B2b Sales In South Africa 2021 Survey

      SA’s Strongest Salesforces Focus on Value, Not Discounting

      ThinkSales State Of B2b Sales In South Africa 2021 Survey

      ThinkSales State Of B2b Sales In South Africa 2021 Survey

      Devastating Financial Gender Gap Has Grown: Women Are Better Investors, But Retire With 30-40% Less Than Men

      Why SMME’s Need To Think Small

      Devastating Financial Gender Gap Has Grown: Women Are Better Investors, But Retire With 30-40% Less Than Men

      Five Money Management Principles To Start 2021 On The Right Financial Footing

      Trending Tags

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      Home BUSINESS Marketing Referrals

      7 Practical Tips to Build Word-of-Mouth Referrals

      Score by Score
      Oct 27, 2009
      in Referrals
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      7 Practical Tips to Build Word-of-Mouth Referrals
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      A New Way to Measure Word-of-Mouth Marketing

      Sweet Rewards

      Make Your Case


      Small business owners are among the biggest beneficiaries of word-of-mouth referrals, as they require no advertising and marketing budget.

      While you cannot always control how and when referrals come about, there are many ways to start and sustain a positive buzz about your business.

      1. Recruit Cheerleaders.
        Build a team of supporters for your business-friends, family members and colleagues – who routinely talk up your business to their friends and acquaintances. Make sure that they know enough about your qualifications and capabilities to make an accurate and convincing case to others.
      2. Network, Network, Network.
        Get involved with professional associations related to your industry or field. You’ll get to know experts and colleagues in your specific market. And, they may know of immediate or potential opportunities for your business. Other good networking opportunities include local or regional business associations, Chambers of Commerce and non-profits aligned with your field
      3. Capitalise on Your Current Customers.
        At the conclusion of all successful projects, thank your customers for their support and express your interest in working with them again. Also encourage them to pass along your name to others. If your operating budget can handle it, consider offering discounts for customer referrals.
      4. Become a Knowledge Source.
        Take advantage of opportunities to show what you know by offering free presentations or articles on timely issues to business, professional and community organisations and publications. Make sure that your presentation/article is relevant to listeners’ interests, not a thinly veiled commercial for your business.
      5. Keep in Touch.
        Don’t wait for customers to call you. Contact them from time to time to see how things are going, personally and professionally; what issues or trends they’re dealing with; and perhaps alert them to an event, article or Web site that may be of interest. Also consider issuing a newsletter to current and prospective clients with relevant news, tips and other information that can help their business, or simply brighten their day.
      6. Give as Well as Receive.
        Every small business should have a network of colleagues and associates to call on to handle excess workload, or provide service or experience you may not have. These relationships almost always result in “reciprocal referrals” to you.
      7. Do a Good Job.
        There’s no better source for a positive referral than a happy customer. And remember that the quality of your service says as much about you as the quality of your work or product. Responsiveness, the ability to help out with tight deadlines, and a willingness to do those all-important “little things” (such as working in small jobs for no charge) builds goodwill and a good reputation for your business.
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