Zendesk is a help desk system for any business looking to offer a professional-grade support service with very little effort. It’s built on the idea that help desk support doesn’t have to be complicated and cumbersome and it can be set up in minutes. Using the benefits of web-based communications and social media, it has helped companies of all sizes move their help desk and customer support operations to the Internet.
Zendesk enables service managers to easily create business rules, service targets, and track and consolidate requests from all channels. It comes with native email integration and offers an extensive set of application programming interfaces.
All plans come fully-loaded and include a support site for your users, issue tracking, business rules, full customisation, url mapping & reporting tools. You can easily share information by publishing your knowledge base, forums, FAQs and other content on the portal and tying them directly into your processing.
There are three options, all priced way below traditional help desk systems. Solo is for one support agent and is $9 (R70) per month; Regular is for three support agents and costs $39 (R300) per month. The Plus option, for bigger companies, starts at $99 (R750)per month for five agents.