8. Your employees can bring the next best idea
Willem Roos
Co-founder and CE, Outsurance
“Innovation ultimately comes from appointing the correct people and allowing them the freedom to explore.”
Under Willem Roos’ leadership, Outsurance rewards staff members who come up with the best idea each month, but doesn’t have a fixed innovation programme in place. According to Roos, a focus on constantly but incrementally tweaking processes to give clients better service by reducing claim times, improving the overall service experience and making the whole system more consistent, created an environment where employees embraced innovation and ideas-sharing, leading to such innovations as the OUTbonus.